The Office of the Police and Crime Commissioner for Norfolk is seeking feedback from victims about their experience of Domestic Abuse services in Norfolk. If you would like to have your say, please complete this Survey by 9th May 2021.

Chat Services

 The Pandora Project, which offers advice, support and information to adults and children affected by domestic abuse, working across West and North Norfolk, have launched a new on line live chat service to support victims of domestic abuse. The service is currently available Monday to Friday, 1-3pm with 3 operators working simultaneously to offer advice and support around domestic abuse issues.

Victim Support  Live Chat service online support service will be available to all victims of crime in England and Wales. This will meet the support needs for all victims of crime such as those impacted by Hate Crime, Scams & Fraud and Domestic Abuse. Visit www.victimsupport.org.uk/live-chat for more information.

End of Service Client Survey

If you have finished as a client at Sue Lambert Trust, we would really appreciate you taking the time to complete a short online survey

Data Protection

We need to keep basic client information for the purpose of delivering our services. For statistical reporting purposes we keep basic information for 10 years. You may request access to your file by contacting [email protected] or calling 01603 622406.

Self help guides

Agencies: please note that whilst the guide is free to individuals, there is a charge of £2.50 per copy plus postage if you wish to order bulk copies of the printed Survivor guides. Please call 01603 622406 or email to place your order. 

How you might be feeling…

Your wellbeing

Further sources of support

We cannot recommend individual counsellors but you may find these directories helpful. 

We have also put together a couple of guides to choosing a therapist.

Helpful apps and websites

  Bright Sky

Bright Sky app – a free mobile app that provides support and information to anyone who may be in an abusive relationship or those concerned about someone they know.

Life Continues After is a communal space for survivors of sexual trauma – featuring advice, articles, podcasts and arts. We’re here to show that life does continue after. https://lifecontinuesafter.com/

Helplines you may find useful

Click here for opening hours for each helpline, by day of the week.

https://www.qwell.io/ Provide free online counselling 12noon – 10pm daily to Norfolk-based people, their families and friends who have expereinced domestic abuse. There are also a lot of useful resources on their website.

Safeline General Helpline – 0808 800 5008 – for anyone affected by rape or  childhood sexual abuse.

Five Million Men Helpline – 0808 800 5005 – dedicated service for men affected by rape or childhood sexual abuse

Young People’s Helpline – 0808 800 5007 – for under 18’s affected by rape, sexual abuse or at risk of sexual exploitation.

Women & girls network – 0808 801 0770 – Support for female survivors of sexual violence

Leeway – 0300 5610077 – Leeway offer advice, support and information to adults and children who have or are still experiencing domestic violence in Norfolk and Suffolk.

Samaritans – 116 123 -The Samaritans are available 24 hours a day to provide confidential emotional support for people who are experiencing feelings of distress, despair or suicidal thoughts

Trans & non-binary support – 01273 204050 – offers support to trans people including those who are non-binary

Mind Legal Line – 0300 466 6463 – provide legal information and general advice on mental health related law

Mind Infoline – 0300 123 3393 – provides information on a range of mental health topics

Blue Light Infoline – 0300 303 5999 – provides information on a range of health and mental health topics

The National Association for People Abused in Childhood (NAPAC) – 0808 801 0331 – a national free phone support line for adults who have suffered any type of abuse in childhood

MOSAC (Mothers of Sexually Abused Children) – 0800 980 1958 – supporting all non-abusing parents and carers whose children have been sexually abused

Carolyn Spring: Reversing Adversity, Recovering from Trauma – https://www.carolynspring.com/ – works to make recovery from dissociative disorders a reality through training, informing and supporting

Addiction & family members – 0800 088 66 86 – ADT Healthcare is a free helpline for people affected by drug and alcohol addiction. The service is particularly helpful for family members affected by a loved one’s addiction

Detox Local (https://www.detoxlocal.com/) provides medically reviewed guides on every aspect of the drug & alcohol withdrawal process, as well as a list of SAMHSA-approved detox centers throughout the country and an article on finding a domestic violence survivor-friendly detox: https://www.detoxlocal.com/resources/domestic-violence-addiction/.

Sunshine Behavioural Health – Useful resources and hotlines around technology, teens and domestic violence: https://www.sunshinebehavioralhealth.com/resources/domestic-violence/

SurvivorsUK Helpline Web Chat – https://www.survivorsuk.org – National Helpline Web Chat for adult male survivors of rape or sexual abuse

Pandora Project Advice Line: 07526 257857 – for telephone support around domestic abuse related issues

The Sue Lambert Trust has been awarded SAFE AWARD which recognises excellence in safeguarding

Sue Lambert Trust welcomes feedback from service users, including the online survey at the top of this page. If you would like to give more general feedback you can do so by emailing [email protected]

Sue Lambert Trust works to the Ethical Framework of the BACP (British Association for Counselling and Psychotherapy).

Sue Lambert Trust policies:

Safeguarding Policy – children and vulnerable adults

Safeguarding procedures and guidelines

Health and safety policy

Safeguarding procedures and guidelines

Health and safety policy

Client Involvement Policy

Feedback and Complaints Policy

Whistleblowing Policy

Confidentiality Statement

Equality and Diversity