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Group Facilitator

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Job Title:  Facilitator 

Reporting to:  Resilience Programme Manager 

Location: Norwich and Great Yarmouth (see note below)  

Hours: 11.25 hours per week (1.5 days)  

Hours to be worked flexibly as required around group commitments.  

Current demand is our weekly Norwich Women’s group on a Monday from 4pm-5.45pm. 

Salary: £28,501.86 per annum FTE (pro-rata for part-time staff) 

 

Location and Flexibility 

This is a Norwich and Great Yarmouth-based role, with the location and working pattern determined by the needs of the groups.  The role offers flexibility to work remotely where appropriate; however, there is an initial requirement to attend the Norwich group on agreed/set days (such as Monday 4pm-5.45pm) as above.   As groups develop, there may also be a requirement to work with and attend groups in Great Yarmouth. 

The successful candidate will therefore need to be able to work flexibly across both Norwich and Great Yarmouth, adapting their location and working arrangements in response to the needs of the groups. 

 

Role Summary: 

Sue Lambert Trust provides counselling and support services, including peer support groups and psychoeducational groups to survivors of sexual trauma. We are seeking an experienced facilitator to support group members to share experiences, learn coping strategies and foster connection, enabling participants to heal, build resilience, develop practical self-regulation and coping skills, and increase readiness for longer-term therapeutic interventions when appropriate. 

 

Key Responsibilities:

Peer Support Groups 

  • Co-facilitate peer support groups, working collaboratively with the co-facilitator to create a safe, inclusive and supportive environment where clients can explore their experiences, build confidence and support their wellbeing. 
  • Build trusting and respectful relationships with clients, maintaining appropriate professional boundaries at all times. 
  • Support the group to develop and maintain a group agreement, helping to create shared expectations around safety, respect, confidentiality and participation. 
  • Manage group dynamics effectively, responding sensitively and appropriately to conflicts, challenges or concerns that arise during sessions. 
  • Listen actively and respond with empathy, ensuring clients feel heard, respected and supported. 
  • Use a co-production approach, placing clients at the centre of their Sue Lambert Trust journey and ensuring their views and experiences inform the design, delivery and development of group services. 
  • Support clients to identify personal goals for their participation in the group and review progress regularly to help achieve positive, meaningful outcomes. 
  • Encourage and develop peer support, empowering group members to contribute to and take increasing ownership of the group’s direction, activities and, where appropriate, leadership. 
  • Contribute to the development of our support groups, using client feedback and identified needs to improve existing provision and explore opportunities for new groups. 
  • Deliver or co-deliver structured psychoeducational and trauma stabilisation activities that support participants to understand the impact of trauma, develop emotional regulation skills, build resilience and strengthen coping strategies. 

 

Safeguarding 

  • Ensure compliance with the charity’s safeguarding policies and relevant UK legislation. 
  • Maintaining up-to-date knowledge of safeguarding best practices and participate in staff training and awareness programmes. 
  • Ensure that risk assessments in place to ensure safety of staff, clients and participants of activities. 
  • Accurately recording and reporting safeguarding concerns in line with GDPR and organisational policies. 
  • Demonstrate a shared commitment to health and safety and safeguarding by adhering to organisational policies and procedures, ensuring the well-being of clients, colleagues, and the wider team. 
  • Support a culture of safeguarding awareness within the organisation, encouraging staff to proactively identify and address concerns. 
  • Make use of opportunities to share learning with colleagues, throughout the organisation. 

 

Administration and Reporting: 

  • Ensure accurate, confidential, and timely record-keeping of each activity compliant with data protection regulations. 
  • Collect outcome and evaluation measures as required by the charity. 
  • Contribute to service evaluation, audits, and reports for stakeholders. 

 

PERSON SPECIFICATION – Facilitator  

 

Relevant experience and knowledge:  

 

Essential  

  • Experience of supporting people with complex health issues in a supportive, wellbeing, therapeutic or community setting, either in a paid or voluntary capacity.  
  • An understanding of the impact that trauma, abuse and/or sexual violence can have on individuals.  
  • An understanding of the principles of trauma-informed practice, including creating environments that promote safety, choice, trust and empowerment. 
  • An understanding of trauma stabilisation principles, psychoeducation and skills-based approaches that support recovery from trauma. 
  • Experience of supporting and working with clients from a variety of communities and with diverse needs 
  • An understanding of the value of peer support and co-production, with a commitment to ensuring clients have a meaningful voice in the support they receive 
  • Experience of working in an unstructured setting and deal with conflicting demands 
  • Excellent IT skills including competence using Microsoft Excel, Outlook and Word  
  • Excellent knowledge of confidentiality and data responsibilities  
  • Good numeracy and literacy skills  

 

Desirable  

  • Experience of delivering group work within a mental health setting for a minimum of one year either in-person or online 
  • Experiencing of supporting people who have experienced sexual trauma 
  • Experience of facilitating groups focused on emotional regulation, wellbeing, resilience, recovery or trauma-informed coping strategies 
  • Diploma in Person Centred or other relevant counselling qualification or working towards diploma 
  • Confident user of CRM/databases 

 

Competencies and personal attributes:  

 

  • Excellent listening, communication and interpersonal skills, with the ability to communicate sensitively and empathically.  
  • Ability to facilitate group discussions and activities and create a safe, welcoming and inclusive group environment.  
  • Ability to respond calmly and sensitively to challenging conversations, difficult emotions and group dynamics.  
  • Ability to work collaboratively with a co-facilitator and wider team, sharing responsibility for the effective running of groups.  
  • Ability to recognise when an individual may benefit from additional, alternative or more specialist support, including counselling, trauma-focused interventions or safeguarding responses, and refer appropriately. 
  • Ability to reflect on own practice, receive feedback and make effective use of supervision and support.  
  • Good organisational skills, including the ability to maintain appropriate and accurate records. 
  • Confidence in being able to deal and understand the issues affecting our client group  
  • Non-judgemental and committed to ensuring equality of opportunity 
  • Self-motivated and able to work independently without close supervision 
  • Ability to work well within a team 
  • Ability to understand the importance of and maintain appropriate levels of confidentiality. 
  • Ability to deal with multiple tasks and priorities and effectively manage time  
  • Attention to detail and accuracy  
  • Ability to work under pressure  
  • Professional and trustworthy  

 

 

 

Staff Incentives & Benefits  

Generous Annual Leave – 27 days plus bank holidays (pro-rata for part-time staff)
Pension Contribution – 4% employer & employee contributions
Flexible & Hybrid Working – Where job role permits
Life Insurance – 2x your salary for peace of mind
Employee Assistance Programme – Includes 24/7 GP access
Learning & Development – Access to our LMS with 300+ courses for independent growth
Wellbeing Support – Includes discounts on gym memberships & more! 

 

Equal Opportunities Statement:
We are committed to promoting equality, diversity, and inclusion. We welcome applications from all sections of the community and encourage individuals with lived experience of the issues our service addresses to apply.  

 

This is a rewarding and dynamic role within a supportive environment, and we are looking for someone who is passionate about supporting survivors of sexual abuse and violence while ensuring the smooth operation of services at Sue Lambert Trust.  

 

How to Apply:
Please send a copy of your CV and a cover letter to recruitment@suelamberttrust.org by 12pm (noon) on 23rd October.